Hacking OTRS - Things which didn't make it into the mainline product

During my time as Consultant for the OTRS AG (inventor and owner of the Open Ticket Request System), I hacked some solutions for customers, yes, in Perl, which did not get incorporated into mainline product. Anyway, here’re some examples.

  • 2010-11-15 - Proof of concept – visualizing the CMDB blog.otrs.com
  • 2010-10-22 - Don’t let Out-Of-Office emails change your ticket blog.otrs.com
  • 2010-09-26 - Keep an eye on certain customers blog.otrs.com
  • 2010-08-17 - State machines for tickets via ACL blog.otrs.com
  • 2010-08-11 - How to run multiple (mod_perl supported) OTRS on a single host blog.otrs.com

End of 2020 OTRS AG called off “((OTRS)) Community Edition 6”, in February 2021 OTRS AG announced that no new versions of the community edition will be provided.